Reference

How o365 Handles Your Personal Data

At o365, your personal data belongs to you — we collect only what is necessary to operate your account, process transactions via UPI, Paytm and PhonePe, and keep…

Data MinimisationIndia-Region ComplianceUPI & Paytm Transactions SecuredYour Right to Access & ErasureNo Third-Party Sale of Your Data

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What This Policy Covers and Where It Applies

o365 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data o365 processes when you create an account, make a deposit through UPI, Paytm or PhonePe, browse the lobby, or contact our support team. Access to the platform and applicability of this policy depend on local law and are available where

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local law permits. We process data under the principles of purpose limitation and storage minimisation — meaning we hold your information only as long as it is needed for the purpose it was collected, after which it is deleted or anonymised. Payment transaction records tied to
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UPI, Paytm and PhonePe may be retained for the period required by applicable financial regulations in your jurisdiction. If you are accessing o365 from India, local data-protection law governs how we handle disputes about your personal information.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through three direct channels.

Email Privacy Team Send your data-access or erasure request to our dedicated privacy inbox. Include your registered account email so we can verify your identity before processing any change or deletion.

Live Chat Support Open the live chat window from your account dashboard and select the Privacy topic. A support agent will log your request and escalate it to the data team within one business day.

In-Account Request Form Navigate to Account Settings, then Privacy Controls, to submit a structured request. This path gives you a reference number so you can track the status of your data inquiry end-to-end.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Accountable

Our data practices are built around accountability at every layer — from the moment you key in a UPI ID to the day you close your account.

Encrypted Storage

All personal data — including your name, email, phone number and payment identifiers tied to UPI or Paytm — is stored using AES-256 encryption at rest, so it cannot be read even if storage media is accessed without authorisation.

Cookie Controls

We use strictly necessary cookies to keep your session alive and analytics cookies to understand lobby navigation patterns. You can adjust non-essential cookie preferences from the Cookie Settings panel in your account at any time.

Account Security Layers

Two-step login verification is available for all accounts. We log every login attempt — including device, IP and timestamp — and flag unusual access patterns so you are notified before any sensitive account action is completed.

Data Retention Schedule

Account profile data is held while your account is active and for up to 24 months after closure, unless local law requires a longer period. PhonePe and Paytm transaction logs follow the retention schedule mandated by Indian financial regulations.

Third-Party Sharing Limits

We share data with payment processors — including the UPI network, Paytm and PhonePe — only to complete your transactions. We do not sell, rent or trade your personal data to marketing companies or data brokers under any circumstance.

Your Right to Correction

You can request a correction to any inaccurate personal data at any time via Account Settings or by contacting the privacy team directly. We will update the record and confirm the change within the resolution window.

Common Questions About Your Data on o365

These questions cover the data rights and privacy practices that Indian account holders ask about most. If your question is not answered here, use the live chat or email channel listed in the contact section above.

We collect your name, email address, phone number, date of birth and the payment identifiers you use — such as your UPI ID or Paytm mobile number — to verify your identity and process transactions securely.

Submit a data-access request through Account Settings under Privacy Controls or email our privacy team directly. We will compile and deliver your data in a readable format within 30 days of verifying your identity.

Yes. You may request full erasure of your account data at any time. We will delete or anonymise all personal information we are not legally required to retain, such as PhonePe or Paytm transaction logs subject to financial regulations.

We do not sell or share your personal data with advertisers or marketing platforms. Data shared with third parties is limited to payment processors like UPI, Paytm and PhonePe, and only to complete your financial transactions.

Account profile data is retained for up to 24 months after closure. Transaction records tied to UPI, Paytm or PhonePe may be held longer if Indian financial regulations require it, after which they are deleted or anonymised.

We use strictly necessary session cookies and optional analytics cookies. You can accept, reject or adjust analytics cookies at any time from the Cookie Settings panel inside your account — changes take effect immediately on your next page load.

Contact our privacy team via email or the in-account request form. If you are not satisfied with our response, you may escalate to the relevant data-protection authority for India as permitted under applicable local law.

How o365 Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Keep Your Data Accountable

Encrypted Storage

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Correction

Common Questions About Your Data on o365

01 What personal data does o365 collect when I open an account?

02 How do I request a copy of all the data o365 holds about me?

03 Can I ask o365 to delete my personal data entirely?

04 Does o365 share my data with advertisers or marketing platforms?

05 How long does o365 keep my data after I close my account?

06 What cookies does o365 use and how can I manage them?

07 Who do I contact if I think my privacy rights have not been respected?

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